Terms of service

Please read these terms and conditions carefully. By completing payment for an order, you agree to the following:

1. We are not responsible for any damage or loss done during shipping to us, or back to you; please pack your items carefully and securely. If it's valuable, pack it well. We try to re-use your packaging when possible unless it's damaged. If your item requires additional insurance, please let us know. We use USPS for all shipments and so tracking is only available on packages while moving through the USA.

2. For all orders and items, we will take great care and treat them as our own, however mishaps do happen. We will do our best to accommodate requests for specific ink color and personalizations where the guest allows, however we are not responsible for the wrong color/pen requested being used, any damage to your item during shipping, handling, celebrity or pen mishaps, misspelled names, and/or signings.

3. We reserve the right to refuse any item for any reason. All send in items require pre-approval from us. If you send a non-approved item, it will be returned, and only the signing fee will be refunded. Return shipping will not be refunded.

4. Your item must be mailed in by the deadlines for the signings. If they arrive late, they will not be signed. No exceptions.

5. Unfortunately, guests do cancel their appearances. If this occurs and orders have been placed, we will notify customers as soon as possible to prevent unnecessary shipping and all fees will be refunded. If a consignment has already been posted to us, we will liaise with the customer to organize return postage.

6. For consignment, Guest autograph prices are quoted as released by the Event Management or by previous appearances. If the price is different at the Event, we reserve the right to request additional payment to cover all Guest fees.

7. Buyer is responsible for payment processing fees on consignments and preorders. This is a fee added to applicable carts at checkout.