Refund policy

Autograph Purchases from our Store

We work hard to ensure you’re happy with your purchase, however if you’re not satisfied with your item, please contact us to arrange a return for a refund or exchange.

Any item that is damaged in the mail to you, please contact us within 3 days of delivery date to resolve.

All returns must be received by us in the original condition we mailed them in; with any relevant COA included and packaged the same, including top loaders where applicable.

We must receive all returns within 30 days of the purchase date; we do not accept returns on items past that date.

All refunds and returns may be subject to a re-stocking fee of up to 15%

Consignments

For Consignments, we offer full refunds for Guest cancellations and if we are already in receipt of the item to be signed, we will liaise with the customer to organize its return.

For Consignment orders being cancelled at the customer’s request; we offer a full refund minus payment fees prior to the order and send in deadline stated on the convention page; usually 1 week prior to the convention but it can vary. For cancellation requests after this date and prior to the Event, only the Guest autograph fee will be refunded which is their price on the website minus our consignment fee. After the Event, there are no refunds.

Private Signings

Our Private Signings do not qualify for refunds due to arrangements already made with the Guest’s management and our limited stock.